For the best video conferencing experience, you will need to make sure the following steps are taken prior to your session.

  1. Download Mozilla Firefox: Firefox is the recommended browser for CounsellingAtHome.com. If you don’t already have it downloaded, we strongly encourage you do so here.
  2. Reboot Your Computer: Prior to your appointment, reboot your computer, and make sure not to have any other applications open while using CounsellingAtHome.com for optimal performance.
  3. Check-In to Your Scheduled Session: You will receive an email reminder one hour prior to your session. Follow the link in the email to login to the session, or you can also login via your account page.

Please note that we have 24/7 support in place for our entire platform.

Simply hit the chat button within the session window and you can talk with our team to sort out any technology issues that you might experience.