Due to the high volume of appointments we kindly ask for 24 hours notice to be provided when cancelling or rescheduling appointments.
This allows other clients the opportunity to fill your appointment time.
If the required notice is not given, you may be charged a cancellation fee of up to 100% of your appointment cost. This will be at the discretion of your individual counsellor.
If you are late for an appointment, in most cases your session will still finish at the scheduled time so any following clients aren’t penalised.
Thank you for your support and understanding in these matters. We look forward to working with you soon!